Privacy Policy

Video Interchange will never release or sell your email address or any other information to anyone... PERIOD...   Nor will Video Interchange ever contact you by any means for marketing purposes unless you have requested to be contacted for updates on new supported transfer formats...  Otherwise, all contact information is retained for the sole purpose of contacting you in reference only to you order and for Federal/State tax reporting/auditing purposes as required by accepted accounting standards.  If you ever receive an unsolicited email from  Video Interchange for any other reason, you can be assured that it did not originate from us...  Spoofing sender's email addresses seems to be the latest rage used by spammers to entice people to read their spam....

Financial Information

We make every reasonable effort to protect client data including the use of both hardware and software firewalls as well as running anti-virus software.  However, no system no matter how sophisticated or seemingly impenetrable is 100% secure. Not even the Pentagon's systems, who seem to get routinely broken in to.  With that in mind, the best strategy that we employ is not to retain critical financial information...  In the case of credit/debit cards, we retain only the last 4 digits of your credit/debit card number after the job is complete...  It is the very reason why repeat customers must call in new credit card information each time even if using the same card...   

In fact, we actually recommend the use of PayPal for any web transactions made elsewhere on the web.

Better Business Bureau -  Video Interchange is A+ Rated

Video Interchange is also an Accredited Better Business Bureau Company that proudly displays the Better Business Bureau Seal and Accredited Logo....

To meet BBB Accreditation standards, the BBB monitors the business activities for compliance with 8 basic tenants of the Better Business Bureau code of business ethics.

1. Build Trust  - Establish and maintain a positive track record in the marketplace.
2. Advertise Honestly - Adhere to established standards of advertising and selling.
3. Tell the Truth - Honestly represent products and services, including clear and adequate disclosures of all material terms.
4. Be Transparent - Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
5. Honor Promises - Abide by all written agreements and verbal representations.
6. Be Responsive - Address marketplace disputes quickly, professionally, and in good faith.
7. Safeguard Privacy - Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
8. Embody Integrity - Approach all business dealings, marketplace transactions and commitments with integrity.

These are the ways I want to be treated as a customer whenever I purchase anything ...  and it is also my personal promise that it is also the way all customers of Video Interchange will be treated.

Legal Notice

Sadly, there are always a few that abuse any web site...  If everyone were honest, there would be no need for the following.  But alas, such is  not always the case... 

By using this Site, you agree to the Legal Policy of Video Interchange, as set forth below. If at any time the terms and conditions of this agreement are no longer acceptable, you should immediately cease use of this Web Site. Video Interchange reserves the right, at its discretion, to change or modify all or any part of this Policy at any time.

All material (except as noted) contained here within to include copy, images and audio clips , is Copyright © and the sole property of Video Interchange except for material submitted by others and used with permission as noted or as appears on the Cat page. You may however freely use any other material on this site as long as a working link back to www.videointerchange.com is  conspicuously listed as well as its legally mandated accompanying Copyright Notice.  Use of any material without such link & copyright notice is strictly prohibited without the written consent of Video Interchange.

Cat Page - Photo Gallery - Special Terms

Special Terms apply to the cat page and photo gallery.    Although all materials on this site are copyright © Video Interchange, materials submitted remain the property of their original submitters and are merely "parked" here on our servers. Furthermore, submitters by the act of submission certify that they are the rightful owners of their submitted materials.  Materials may be freely downloaded and shared, however by doing so, the visitor agrees never to sell, barter or submit any of the materials for publication without the original owners written permission.  The submitters have graciously offered to share their  materials please keep this in mind.  After all, this page is a labor of love.

Failure to attach said above aforementioned notice, will result in incurring "our wrath",  and we will vigorously persue any copyright infringements including punitive damages as allowed by the full extent as provided by law.

The information provided on this site in regards to audio/video/photo restoration, technical advise, tips and recommendations, is purely gratuitous on the part of Video Interchange, it's owners and assigns.  As such, Video Interchange accepts no liability or responsibility for any loss or damage suffered as a result of direct or indirect use or application of any products, services, techniques, buying recommendations or information made accessible via www.videointerchange.com

You agree to indemnify and hold Video Interchange - its respective directors, agents, and information providers, harmless from and against any and all claims, liability, losses, costs and expenses incurred in connection with any use of products, services or information made available through the use of this web site.

Though we have never had a loss of client material since the original business began operations in 1974 while client materials have been in our possession, we take all reasonable care to prevent loss or damage to client materials. We realize that many if not most materials submitted for transfer or recovery, are one of a kind, irreplaceable copies of high historical, personal or sentimental value. Unfortunately, we nor anyone else for that matter,  have any way of assigning a monetary value to such materials, and even if we could, it would drive our insurance liability costs beyond the limits of affordability.

Thus when submitting videotapes, audio media, films, slides or any other media to us whether for duplication, conversion, repair, video transfer or for any other reason, you hereby acknowledge and agree that Video Interchange and any individual or business affiliated with Video Interchange shall not be liable for any loss or damage to such materials following receipt and during processing of such materials (even if due to our fault or negligence) and that the client’s sole remedy shall be replacement with a similar amount of blank video tape or the fair market value of the tape stock alone. Video Interchange makes no other warranty and assumes no other risk and shall not be liable for any indirect, special, incidental or consequential damages resulting from client’s use of our services.

Should you desire monetary compensation in case of loss or damage,  you must secure your own insurance at your own expense. These are typically known as "Floater Policies"...  The client further agrees by the mere act of submitting materials, that Video Interchange shall be held harmless and immune from any insurance subrogation proceedings.

Abandoned Materials

Any media received in conjunction with unpaid invoices, are deemed to be abandoned after 120 days. Video Interchange at its sole discretion, reserves the right to dispose of any materials in any manner it sees fit, to include but not limited to: master tapes, wires, belts, cartridges , discs, cylinders and cassettes.  We simply do not have the room to store forever, materials for which payment has not be received & for which the client for whatever reason has seen fit to have abandoned !

After 120 days and 3 attempts at contacting you by ANY combination of phone message or email, we can only then assume you changed your mind and the job and all materials received will be deemed abandoned.

Abandoned Materials: Once deemed abandoned, though we cannot make any guarantees, we will make best efforts to retain the materials for 2 years from date of receipt, after which they will be discarded.  There is a $50 additional charge on top of the current rates in effect for locating materials deemed abandoned. In those cases, 100% of the new estimate must be paid up front.

Copyright Infringement

We do not knowingly copy material which is copyright and does not meet the guidelines for duplication under the Fair Use Doctrine of US Copyright Law. Though we spot check for copyright infringements, there are many instances in the transfer process where we cannot screen every minute of tape or material submitted. Therefore the Client warrants that the videotapes, film, photos, slides or other media submitted to Video Interchange for transfer or processing, are not protected by copyright or the client certifies by the act of shipping the tapes to Video Interchange, that he either owns or has purchased Rights of Copy, or use of the materials meets the requirements under the accepted "Fair Use Doctrine" of US Copyright Law.   As such, the client also agrees to protect and indemnify Video Interchange or it's assigns from any and all costs related to copyright infringement.

Video Interchange
92 George Luce Rd
Waldoboro, Maine  (ME)  04572

207-832-5064   -   mail@videointerchange.com

Northeast Region - New England