Credit Cards Accepted Directly
We accept Visa, MasterCard and Discover directly. Credit Card info must be included in your shipment or phoned in before work is commenced. When included with your order, please clearly type or print your name EXACTLY as it appears on the card, the type of card, card number, CID number (the last 3 digits of the numbers appearing on the back of the card), the billing address the bank has on file (where the bank sends the statements) and expiration date. Your credit card will not be charged until your order ships or recovery services are initiated. We strongly recommend that you never send any credit card information to anyone in an email - always call it in on a landline. Once your job has been completed and shipped, we do not retain any credit card information other than the last 4 digits of the credit card used and the address the bank had on file for that card.
PayPal
We also are now accepting PayPal. This means we never
receive your credit card information at all... only the transfer of
funds from your PayPal account to our PayPal account, where PayPal acts as your paymaster. The
other advantage is that by using PayPal, more funding options are available
to you,
including direct wire transfers from your bank accounts.
Since we do not have on file any payment information, in the case of all work to be performed that is to be paid for via PayPal, those jobs require half the estimated amount to be paid up front before any work is commenced, and the balance due on completion, before return shipping of any materials.
To make a payment via PayPal
first you must set up a PayPal account if you do not already have one. You may click on the PayPal logo above or go directly to PayPal in your browser at http://www.paypal.com to set one up.
Once your PayPal account has been set up and confirmed, log in and and make payments to: paypal@videointerchange.com That's it !
Via Checks or Money Order
We also accept payment via personal checks or company checks (drawn on US Banks Only), US or International Money Orders. Orders will ship, subject to clearing. Note that "bounced" checks will incur a $20 additional service charge (to untangle the accounting "mess" a bounced check creates in our accounting system !) US Postal as well as International Money Orders are accepted as well.
When paying by Check or Money Order, the check amount is to be made out at least 1/2 of the total estimate. Should overpayment be made, a refund check for the difference will be included in the return shipment.
Return Shipping
Domestic Shipments are returned via UPS. Alternately we ship via the USPS Priority Mail upon request. We DO NOT ship via any other carrier including Federal Express, even although you may have a FedEx account number to bill against . Neither do we ship to Post Office Boxes. In all cases, a $6.00 handling fee applies to all return shipping except for fragile records which incur a $12 handling charge.
Shipments are insured though UPS for up to $100. Please advise if you
desire additional coverage. Note that the actual coverage
provided is per their published insurance tariffs.
Visit or contact UPS www.ups.com
for more information on their insurance tariffs and coverage.
We ship via the USPS ONLY for APO/FPO addresses, in the case of some International
shipments or other times we deem it more appropriate.
Note: USPS in many cases, has a $200 maximum limit
on insurance coverage. In the case of International shipments, USPS insurance
coverage
is ONLY in effect while the package is still in the United States. Once the package
has left US shores and outside the immediate jurisdiction of the USPS,
there is no insurance coverage.
General Terms
All estimates exceeding $300.00 US will be charged one half the estimated amount before any work is initiated - the balance due on completion.
In the case of flood, fire, chemical or mold damaged tapes, the cleaning costs must be prepaid. Because of the very nature of such tapes & the unknown extent of damage, there is never any guarantees of recovery... The cleaning/preparation charges represent our best efforts.
Jobs are placed in the queue in the order they are received. In the case of jobs where we did not receive any billing information by the time they became next in line, then those are returned to the end of the queue. After 120 days and 3 attempts at contacting you by ANY combination of phone message or email, we can only assume you changed your mind and the job and all materials received will be deemed abandoned.
Abandoned Materials: Once deemed abandoned, though we cannot make any guarantees, we will make best efforts to retain the materials for 2 years, after which they will be discarded. We simply haven't the room. There is a $50 additional charge on top of the current rates in effect for locating materials deemed abandoned. In those cases, 100% of the new estimate must be paid up front.
Terms and Conditions to using this site
Since 1978 - Copyright © 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010 Video Interchange
Modified: Oct 19, 2009
Made In Maine
Video Interchange
92 George Luce Rd
Waldoboro, ME Maine 04572
207-832-5064
Northeast Region - New England
